Durham One Call Online Request Form
Use the link below to access Durham One Call for police non-emergency requests.
City of Durham code enforcement
Low Income Home Energy Assistance Program (LIHEAP)
LIHEAP is a federally funded program that has two financial assistance offerings that may help low-income individuals in North Carolina with utility costs.
- – The Low Income Energy Assistance Program (LIEAP) is a federally funded program that provides a one-time vendor payment to help eligible households pay their bills during winter months. In North Carolina, households including a person aged 60 or older or disabled persons receiving services through the NC Division of Aging and Adult Services are eligible to sign up for assistance from Dec. 1-31. All other households may apply from Jan. 1-March 31 or until funds are exhausted.
- – Crisis Intervention Program (CIP) funds serve individuals and families who are experiencing or in danger of experiencing a heating or cooling-related crisis at any time throughout the year.
To learn more about LIHEAP qualifications and benefits or to apply for assistance, please visit the North Carolina Department of Health and Human Services.
You may also visit NC ePass and create a new NCID account to log in and apply for energy assistance. This one-stop portal makes it easy to apply for NC assistance programs, including energy assistance, that can help cover necessary expenses during this difficult time. It is set up so that caretakers or family members may also submit applications on behalf of others in need. Note: You may also apply for energy assistance without creating an NCID account.
Duke Energy Street Light Repair
Need to put in a request for a street light repair? Click the button below.
Bilingual Tools about medicaid tailored Care Management
Dear Community Partners,
We have listened to your valuable feedback and are grateful for your commitment to communicating healthcare updates with the communities you serve. Today, we launched new tools to help you inform others about Tailored Care Management, including what services are offered, who is eligible and how to access these health benefits.
Tailored Care Management is a free service that pairs members with an expert to help with their healthcare needs, substance use disorder treatment and recovery, mental well-being, and other goals like succeeding in school. It is available to members with a serious mental illness, a severe substance use disorder, an intellectual/developmental disability, or a traumatic brain injury who have NC Medicaid Direct or a Tailored Plan.
With Tailored Care Management, eligible members can get personalized help from a Tailored Care Manager. Tailored Care Managers help members connect with healthcare systems supports and with basic needs like food and transportation.
Please share these bilingual and accessible resources to help communities get the answers they need. The Tailored Care Management toolkit is available in English and Spanish. It includes:
- NEW! PowerPoint with essential details about Tailored Care Management (download here)
- NEW! One-page flyers personalized for different audiences (download here)
- NEW! Social media copy and graphics you can share on your profiles (download here)
- NEW! Email templates and newsletter graphic to include on your newsletters (download here)
- Who is eligible for Tailored Care Management services (visit page here)
- Questions and answers about Tailored Care Management (visit page here)
Download the toolkit here: Medicaid.ncdhhs.Gov/Tailored-Care-Management/Toolkit
You can also get these materials printed at no cost. Fill out this order form to request Tailored Care Management and Tailored Plans’ print resources; you can order as well as share the order form with partners. Our team will mail free bilingual flyers and posters to be shared with your communities in early September.
Additional Resources
